Privacy Policy

At DeepTick, we respect your privacy and are committed to protecting the personal data we process. This Privacy Policy explains how we collect, use, and disclose information when you access our platform, website, and services.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to our newsletter, request support, or submit contact forms. This may include:

• Contact info: Email address, username, corporate details.
• Payment details: We process payments through secure third-party processors. We do not store credit card credentials on our servers.
• API Keys: Credentials generated to authenticate requests.

2. Usage Information

When you access our APIs or download datasets, we automatically collect metadata related to usage:

• IP addresses and query parameters.
• Egress volume, bandwidth, and API request counts (for billing and rate limits).
• Browser user-agents and access timestamps.

3. How We Use Information

We utilize the collected information to:

• Provide and maintain the DeepTick data services.
• Monitor rate limits, prevent abuse, and enforce security policies.
• Process subscription billing and renewals.
• Communicate technical notifications, API changes, and product updates.

4. Security

We implement industry-standard encryption and security measures to protect your credentials and data. Access to historical databases is authenticated strictly via secure API keys.

5. Contact Us

If you have any questions or feedback regarding our privacy practices, please contact us at support@deeptick.dev.